Does the price include taxes?
• The displayed prices include taxes where applicable.
What currency do you work with?
• All prices are in Canadian dollars (CAD).
How do I add an item to my envelope (the equivalent of a "shopping cart" on
other sites)?
• For each paying show, you will find a small yellow box. Enter the quantities of
tickets you need (per adult, student and senior), then click on the "Purchase"
button.
I clicked on the “Purchase” button, but nothing
happens.
• First, verify if your browser accepts cookies. They are necessary for the cart
to function.
• Also make sure that your browser is configured to run JavaScript (or JScript)
programs.
How can I modify the contents of my envelope?
• As soon as an item is added to the cart, the site displays an
“Envelope” box which lists all the items currently in your envelope.
• You can remove an item by clicking on the “Remove” button.
• If you remove all items from your cart, the “Envelope” box will
disappear by itself.
I added all the items I wanted in my envelope. How do I send in my
order?
• First, make sure that your payment and delivery options are correct. You may
change them inside the “Envelope” box.
• Then, click on the “Go to checkout” button which is also located
inside the “Envelope” box.
• In the following page, you will see the contents of your envelope again, which
you can still modify. You must then enter the required information (name, address,
etc.)
• To order with a credit card, please follow the instructions of our two-step
order form which you can find on this page.
I’m trying to send out my order using the two-step order form, but all
I get is a server error.
• Make sure that you have filled all the required fields. The mandatory fields
are: name, email address, phone number, and credit card info.
I thought I had sent out my order, but my “Envelope” is still
full.
• You might have not completed the second step by clicking the
“Transmit” button. Please complete your order by returning to checkout.
Can I pay by cheque?
• Yes. However, instead of sending out the form, you should print it, and mail it
to us along with a the cheque in Canadian currency, and payable to Orgue et
couleurs.
Can I send my order some other way (email, fax, etc.)?
• Yes. Our email address (for online orders only) is
billets @ orgueetcouleurs.com (we suggest that you send us
your credit card number in three or four consecutive messages for more security).
• Yes. Our fax number (for online orders only) is +1/514
259-6466
• Yes. Our mailing address is: 2929, Jeanne-d’Arc — Montréal (Québec)
H1W 3W2 — Canada
What is your privacy policy?
• We care for the privacy of our customers. To that end, we actually never
transmit our customers’ personal data (name, address, email...) to any third
parties.
